Using ClamXav, please help

Hello, I am using a 2013 MacBook Air and have recently noticed some issues that, having done some research, indicate that I could have a "virus". These include:

- Many pop-up ads on Chrome where previously I had none

- Search engine being automatically changed from google to bing on Chrome

- MacKeeper running on my computer without me (willingly or knowingly) having installed it

- Chrome shutting down but not in the usual way where an error message is shown on reopening "Chrome shut down unexpectedly".

I went ahead and installed ClamXav and ran some scans which produced items with high and medium level concern which I quickly deleted. I learnt that this is inadvisable after the fact but not being a particularly savvy computer user, I freaked out and thought the best course of action was to remove them.

My issue, that I hope someone could help me with, is that I have 3 items remaining on ClamXav that cannot be quarantined or deleted and I am not sure what it means. Please see below.

User uploaded file

Any advice regarding what sort of situation I have found myself in and what I should do next would be greatly appreciated.

Thank you.

MacBook Air, OS X Mavericks (10.9.5)

Posted on Sep 15, 2016 7:12 PM

Reply
7 replies

Sep 16, 2016 1:48 AM in response to elleinaus

elleinaus wrote:


It wouldn't have been in the clamxav disscuion forum as you can no longer post

Yes, since ClamXav has gone commercial, we are in the process of shutting down the Forum, having replaced it with a formal Help Desk. The Forum still has some useful information in it and current members are still discuss matters among themselves.


I see all the Support Ticket requests when they are submitted, so that's why it sounded familiar. The advise you got has helped at least two others with the same infection, so you should be OK. An updated version is in test which should make the task easier shortly.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Using ClamXav, please help

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